Exchange & Returns

How does exchanging or returning work?

At Casify.eu, it is of course possible to exchange or return your order. You have 60 days to cancel your order and register the return. After registering the return, you have an additional 14 days to send the product back.

Once we have received the return shipment, the order amount including shipping costs will be refunded as soon as possible, but no later than within a maximum of 14 days after receiving your return.

You can start your return request via the button below. You enter your postal code and order number with which you placed the order, after which our system will look up your order.Next, you indicate which product(s) you wish to return and you will receive a return label. For the return label, you do not need to pay; however, if you wish to receive a refund, the return costs will be deducted from the refunded amount.