Warranty & Complaints

We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order gets damaged during transport or something else occurs that entitles you to claim warranty. Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years after the delivery of the goods. You may have additional rights under Dutch law.

If you discover or should have discovered a defect in the product, you must contact us within a reasonable period. A reasonable period is, in any case, two months. Under certain circumstances, a period longer than two months may also be acceptable. If you contact us in a timely manner, we will ensure a free repair or replacement.

 

It can always happen that something does not go entirely as planned. We recommend that you first make complaints known to us by emailing info@casify.eu. Leidt this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. For consumers in the EU, it is also possible to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not being handled elsewhere, you are free to submit your complaint via the European Union platform.